If you need to change details of your delivery address, remove or change items from your order or cancel it completely, please contact our Customer Services team for advice. Please be ready to quote your order number and order date. If your order's status is still "Processing" (check your account for updates), we should be able to change it, but if it's "Shipped" we may have to look at returning or exchanging the item as it's probably already winging its way to you. See our Returns procedure below.
Goods that are received damaged or faulty must be reported to us within 24 hours of delivery and return to us for inspection.
If we agree that the goods are faulty we will offer you the choice of a full refund or a replacement item.
If they are found not to be faulty, we will issue a refund less our carriage costs incurred by collecting the item from you.
If unsuitable goods are returned for a credit then the cost is to be incurred by the customer. If unsuitable goods are returned for a credit and re-despatch then the cost is incurred by the customer.
Items that are not faulty but unsuitable may be returned for a refund or a replacement within 14 days of receipt, provided that:
Before returning goods by mail or courier, please contact us by email at firstname.lastname@example.org or 01327 341740 between 10.00am and 5.00pm Monday to Friday.