CHANGE OR CANCEL AN ORDER:
If you need to change details of your delivery address, remove or change items from your order or cancel it completely, please contact our Customer Services team for advice. Please be ready to quote your order number and order date. If your order's status is still "Processing" (check your account for updates), we should be able to change it, but if it's "Shipped" we may have to look at returning or exchanging the item as it's probably already winging its way to you. See our Returns procedure below.
RETURNS & FAULTY GOODS POLICY
Goods that are received damaged or faulty must be reported to us within 24 hours of delivery.
We will arrange for a courier to collect the faulty goods and return to us for inspection.
If we agree that the goods are faulty we will offer you the choice of a full refund or a replacement item.
If they are found not to be faulty, we will issue a refund less our carriage costs incurred by collecting the item from you.
If unsuitable goods are returned for a credit then the cost is to be incurred by the customer. If unsuitable goods are returned for a credit and re-despatch then the cost is incurred by the customer.
Items that are not faulty but unsuitable may be returned for a refund or a replacement within 14 days of receipt, provided that:
- The goods have not been used
- The goods are undamaged
- The goods are retained in the original packaging which is in perfect condition
- The goods are in a saleable condition
Before returning goods by mail or courier, please contact us by email at firstname.lastname@example.org or 01327 341740 between 10.00am and 5.00pm Monday to Friday.
Most manufacturers offer a warranty period. If a product fails due to faulty materials or workmanship please let us know at the earliest opportunity.
Electric and Electronic equipment that was made after 13 August 2005 should display a crossed-out wheelie bin symbol on the packaging in order that they are disposed of and recycled separately from normal household waste. WEEE legislation aims to make manufacturers pay for the collection, treatment and disposal of waste electrical equipment. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill sites.
We are therefore obliged under this legislation to offer our customers free take back of their WEEE on a like-for-like basis when they buy a new electrical or electronic product from us. Customers are obliged to return their like-for-like WEEE electric or electronic product to us within 28 days of purchasing their new item.
It is very important to us that you are satisfied with our goods and service. Please do not hesitate to contact us if there are any issues relating to goods and service you wish to discuss.
Using only reputable couriers, we aim to despatch your goods within 24 – 48 hours after receiving your order.
Standard delivery to any UK mainland address is £4.95 for all items.
Working days are Monday – Friday, excluding Bank Holidays.
Please do not hesitate to contact us if your delivery is urgent on 01327 341740 or email@example.com Monday to Friday 10.00am – 5.00pm.
We also have options for Saturday or timed deliveries. Please do not hesitate to contact us if your delivery is urgent on 01327 341740 or firstname.lastname@example.org Monday to Friday 10.00am – 5.00pm.
Calling by? Collect in store free of charge after 2.00pm please call 01327 341740 in advance so we can prepare your order.
We currently only ship to UK mainland and Northern Ireland For any other areas, please contact us for a delivery cost before purchasing.
We will endeavour to contact you as quickly as possible if a product is out of stock or unavailable. Having contacted you there are three options available:
- Cancel your order
- Choose an alternative product that we have in stock
- Maintain your original order and we will despatch it as soon as it comes back into stock
Shipping of certain specialist items may take slightly longer. We will contact you and await instruction in this instance.
You are very welcome to contact us to get a confirmed delivery date before placing you order and we will do our very best to help you.